Ascentive LLC, the company behind the popular TV commercial, FinallyFast.com, pushes forward after a technical snafu caused incorrect warnings to appear when installing its popular PC performance software.
Customers may have been advised that installed programs, including the Ascentive Performance Center, contained viruses or other hazardous files. This is a fairly common occurrence that is referred to as a “false positive” in the security industry. In April 2010, McAfee mislabeled a harmless file within Windows XP, causing computers worldwide to shut down repeatedly. A file used in Ascentive software was similarly misidentified.
“We like to keep our customers informed about our products and the safety of their computers,” said Adam Schran, CEO. “Our customers and web site visitors can rest assured that despite another false positive from McAfee, our software in fact contains no viruses or anything harmful whatsoever.” When the mistake was brought to their attention, security software vendors that were labeling the files incorrectly promptly white listed Ascentive software.
Ascentive’s stance is that the lines of communication are always open in the event that consumers have questions about its software. In an effort to enhance accessibility, Ascentive has expanded opportunities to get in touch. In addition to phone, email, and live chat, representatives can now be reached via social media outlets such as Twitter.com/Ascentive and Facebook.com/Ascentive.
About Ascentive Software
Ascentive LLC, founded in 1998, develops easy-to-use software for consumers and businesses that solve every day PC problems including maintenance, optimization, and security. Ascentive products have been used by over 1,000,000 people and are now available in seven languages. With several patents awarded and more pending, Ascentive offers the following software products: PC SpeedScan Pro, SpyWare Striker Pro, ActiveSpeed, BeAware, PC Scan & Sweep, RAMrocket, WinRocket, Greenlight Guardian and Mac Scan & Sweep.
For more information on Ascentive please visit www.ascentive.com.